A task didn't go right
Open the task in the Windows app or the phone app, choose the ⋯ menu, then "Report a problem". You'll see a summary before anything is sent.
How can we help?
Pick what you need below. If a task didn't go right, the quickest fix starts inside SvanaAi: the report carries the task's history, so we don't have to ask you for it.
What do you need help with?
Account and sign-in
Forgot your password? Reset it yourself. You can sign out every other device from your account settings. If you think someone else has used your account, write to us right away.
Plans and billing
Buy or change a plan under "Manage plan" in the app. To cancel or ask for a refund, write from your account email and include the receipt number.
Your data and privacy
"Download my data" gives you everything the server keeps for your account. You can also delete your account - cancel any renewing plan first.
Teams and businesses
Tell us how many people will use SvanaAi and the work you'd like it to take on, and we'll come back with what fits.
Questions about SvanaAi
What it can do, what it asks before doing, and what it costs: most answers are already written down.
When you report a problem
Reports go straight to the people who fix SvanaAi - not to a queue of canned answers.
You report it
From the task's ⋯ menu. You see a summary of what will be sent and can add a note in your own words.
We see what happened
What you asked for, the plan, the steps it took and how it ended. Passwords, keys and card numbers are blanked out first, and screenshots aren't sent.
We look into it
We find where it went wrong and fix it - in SvanaAi itself where we can, so it doesn't happen again.
You hear back
We email you when it's fixed - or tell you honestly if it's something we can't fix.
Write to us
Anything else, or no app to hand? Email us at support@svanaai.com. It helps if you include:
- The email of your SvanaAi account
- Which app you used: Windows, web, phone or the browser extension
- What you asked for, and what happened instead
- Roughly when it happened
- For billing, the receipt number
New to SvanaAi?
Every new account starts with a free trial. Hand it the next task on your list and see what it does.